Privacy Policy

1. Information We Collect

• Account data: name, email address, authentication details, and plan information.
• Usage data: pages viewed, feature usage, click events, device/browser information, and performance logs.
• Content you upload: product photos, generated 3D outputs, model metadata, and optimization settings.
• Billing data: subscription and credit pack purchases handled through our payment provider (we do not store full card numbers).

2. How We Use Information

• Provide and improve model generation, optimization, sharing, and AR features.
• Operate subscriptions, credits, payment processing, and fraud prevention.
• Provide customer support, account notifications, and service announcements.
• Analyze platform performance, reliability, and product adoption trends.
• Comply with legal obligations and enforce our Terms.

3. Sharing of Information

We do not sell your personal data. We may share limited data with trusted service providers that help us run PhotoMesh, such as cloud hosting, analytics, authentication, and payment processing partners (for example, Stripe).

4. Data Retention

We retain personal data for as long as needed to provide the service, maintain account history, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated personal data, subject to legal and security retention requirements.

5. Cookies and Analytics

We use cookies and similar technologies to keep the website functional, understand traffic patterns, and measure product engagement. You can control cookies in your browser settings, but some features may not function correctly without them.

6. International Transfers

Your data may be processed in countries other than your own. When required, we use appropriate safeguards for cross-border transfers under applicable data protection laws.

7. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to request data portability. You may also have the right to withdraw consent where processing is based on consent.

8. Security

We use technical and organizational safeguards designed to protect data from unauthorized access, loss, misuse, or disclosure. No system is completely secure, but we continuously improve our security controls.

9. Children's Privacy

PhotoMesh is not intended for children under 16, and we do not knowingly collect personal data from children.

10. Contact Us

For privacy questions or requests, contact us athello@photomesh.co.